Items must be returned or exchanged within 14 days if picked up in-store, and within 21 days of the shipping date for a full refund, exchange or store credit. All items must show NO signs of wear, be in original packaging and must have all tags attached. Costs associated with you returning your purchase are your responsibility; packages shipped COD will be rejected. Please Use the Following Address for Returns: Ottawa Goodtime Centre Online Orders 450 West Hunt Club Road Ottawa Ontario K2E1B2 To ensure your refund is processed in a timely fashion when you are returning an item, ensure you include the original receipt that was included in your package and the reason for your return. After shipping your item, we encourage you to send an e-mail to firstname.lastname@example.org with a tracking number, when applicable, as this will also help us to process your refund more quickly. Once your product has been received and processed by the Ottawa Goodtime Centre (usually within 48 hours of receipt), your refund will be credited back to the card used to make the payment.